Help and support in the use of the website

Here is a complete guide to using the Camini Vecchio e Nuovo website and making a painless and secure purchase.

HOW TO MAKE A PURCHASE

You can browse our online catalogue by clicking on the categories and sub-categories that interest you in the “ITEMS” menu on the left. Once you’ve found the items you are looking for, you can sort the results by most recent or lowest or highest price.

When you find an object you like and want to purchase, check whether the price is given. In this case, click the “BUY” button in order to place the item in your basket. You can add as many other items as you want to the basket: to view and manage your purchases, click the “MY BASKET” link on the top right.

Once you’re happy with your chosen items, click “Proceed to checkout” in order to complete your purchase: you can delete or change the products selected at any time if you change your mind.

PRICES

Prices for items shown on the website exclude VAT. news When ordering, depending on the type of customer (private or business) and delivery destination, any VAT applicable will be calculated and clearly stated.

WHAT IF THE PRICE OF THE ITEM IS NOT STATED?

When you see that the price of an item is not stated, please contact the shop by phone (+39 031 940720) or e-mail using the contact form, specifying the code of the item in question.

METHODS OF PAYMENT

In order to ensure that your purchases are completely secure, the only payment method accepted by Camini Vecchio e Nuovo is by bank transfer to the following account:

Lauro Giuseppe
Banca Piccolo Credito Valtellinese
IBAN: IT31F0521651620000000001041
SWIFT (BIC): BPCVIT2S

Once the order request has been submitted, you will receive an e-mail with full details of the order and the items will be reserved for one week. Upon receipt of payment, they will be shipped promptly to the specified delivery address or else awaiting collection from our shop if you have chosen this option.

DELIVERY METHODS AND CHARGES

Packing and shipping charges are calculated automatically at the checkout according to the type of item and shipment destination. When ordering, you have the option of entrusting shipment to Camini Vecchio e Nuovo or collecting in person from the shop. Clearly, if you choose the latter option, there will be no shipping charges.

MONEY-BACK GUARANTEE

If you are not fully satisfied with your purchase, you are entitled to return any items within 10 working days of receipt or collection and will receive an immediate refund of the purchase price. For details of the returns procedure, please see the relevant section on the Terms and conditions page.